Private health insurance
Physiotherapy with health insurance
Book at our Newham clinic in Plaistow using your private health insurance.
30-minute appointments. No payment when booking.
A policy excess may apply.
Before you book
Three steps to using your cover
Check your cover
Ask your insurer to approve your chosen physiotherapist at Nexus Newham.
Have your details ready
You will need your membership or policy number and insurer reference.
Choose your appointment
Pick an available time and enter the details supplied by your insurer.
What is included, and what should I bring?
Your physiotherapy appointment lasts 30 minutes.
Assessment, hands-on treatment and a personalised recovery plan. Exercises and practical advice to support your recovery between appointments.
No payment when booking. A policy excess may apply.
Confirmed as soon as you book. We check your cover and contact you only if there’s an issue.
Have these details ready
- Your insurer and membership or policy number
- Your authorisation, care, or claim reference, if already issued
- A referral only if your insurer requires one
- Any symptom notes or questions for your physiotherapist (optional)
Provider details
Find your provider number
Choose your insurer and the physiotherapist you plan to see. Ask your insurer to confirm the number, location and cover for that appointment.
Bupa / Bupa Global
Nexus Newham's clinic number is listed with Bupa and Bupa Global. Confirm your plan and chosen physiotherapist with Bupa. For Bupa Global, contact Nexus to arrange.
Nexus Physiotherapy Clinic
Clinic provider number
80013337Guidance for your insurer
For international or corporate policies, contact us before booking. Cigna International and Healix appointments are arranged with the clinic first.
Using a cashback plan?
Book and pay as self-pay, then claim directly from your provider after treatment, according to your cover.
Book self-fundedCash-plan claim guides
Insurance questions
Clear answers before treatment
Can I use my private health insurance at Nexus?
During booking, you can choose from the insurers available online. Your cover still depends on your plan, treatment location and chosen physiotherapist.
Will I have to pay anything?
No upfront payment is taken when booking. If your insurer confirms an excess applies, you may need to pay it. Cover and any shortfall depend on your policy.
Do I need a referral or insurer reference?
Requirements vary by insurer. Many policies do not need a GP referral, but most insured treatment requires authorisation. If you do not have a code yet, use the booking guide for insurer contacts and a clear call prompt.
What do I need before my first insurance appointment?
Bring your membership or policy number and insurer reference. Wear comfortable clothing that lets your physiotherapist assess the area causing trouble. Any relevant reports or letters you already have can be helpful; bring a referral only if your insurer requires one.
What happens after I book?
Your appointment is booked immediately, and you will receive your booking confirmation. Nexus checks your cover with your insurer and contacts you only if there is an issue.
How do cashback plans work?
Book as self-pay and pay online. We provide a paid itemised invoice after payment. Claim after treatment according to your cover. Check your plan's receipt requirements and contact us if you need further treatment or clinician details.
Are your physiotherapists HCPC registered?
Yes. Our physiotherapists are HCPC registered. If your plan needs the treating clinician's details for a claim, contact the clinic.
Ready when you are