Already authorised
I have my insurer reference
Choose this option when your insurer has already approved treatment.
Booking steps
- Choose your insurer
- Select an appointment
- Add your policy details
Private health insurance
Physiotherapy with private health insurance
Your physiotherapy appointment lasts 30 minutes.
Assessment, hands-on treatment and a personalised recovery plan. Exercises and practical advice to support your recovery between appointments.
No payment when booking. A policy excess may apply.
Confirmed as soon as you book. We check your cover and contact you only if there’s an issue.
- HCPC-registered physiotherapists
Using insurance
Insurers and cash plans
Cashback providers also include Westfield Health, SimplyHealth, Paycare, BHSF. You will see the insurers available online when you book. Cover depends on your plan, chosen physiotherapist and location. For international or corporate policies, contact us before booking.
Choose how to book
Start with the option that matches your cover
Choose the option that matches how you plan to pay for physiotherapy.
Need authorisation
I need help getting my code
Use our booking guide for insurer contacts, call prompts, and next steps.
Booking steps
- Choose your insurer
- Follow the booking guide
- Add the reference when confirmed
Cashback cover
I pay first and claim it back
Pay online as self-pay, then claim directly from your cash plan after treatment, according to your cover.
Booking steps
- Choose self-pay
- Pay online and attend
- Claim under your plan
Please enter the insurance details exactly as shown by your insurer. Self-pay requires a separate self-funded booking.
Before you book
Have these details ready
You can still start without an insurer reference. The booking guide explains what to ask your insurer.
- Your insurer and membership or policy number
- Your authorisation, care, or claim reference, if already issued
- A referral only if your insurer requires one
- Any symptom notes or questions for your physiotherapist (optional)
Provider details
Find your provider number
Choose your insurer and the physiotherapist you plan to see. Ask your insurer to confirm the number, location and cover for that appointment.
Guidance for your insurer
Check the steps for your plan. Cigna International and Healix appointments are arranged with the clinic first.
Selected insurer
Bupa / Bupa Global
Nexus Newham's clinic number is listed with Bupa and Bupa Global. Confirm your plan and chosen physiotherapist with Bupa. For Bupa Global, contact Nexus to arrange.
Nexus Physiotherapy Clinic
Provider number
80013337Using a cashback plan?
Book and pay as self-pay, then claim directly from your provider after treatment, according to your cover.
Find your cash-plan claim guide
Insurance questions
Clear answers before treatment
Ready when you are