Help Centre
Help Centre - Your Questions Answered
Questions about booking, payment, insurance, or what to expect at your appointment? You can find the main answers here.
General Queries
What is physiotherapy?
Physiotherapy helps restore movement, reduce pain, and improve day-to-day function after injury, strain, surgery, or persistent musculoskeletal symptoms.
Is physiotherapy safe?
Yes. Treatment is delivered by HCPC-registered clinicians, with assessment and safety screening completed before treatment planning.
What qualifications do your physiotherapists have?
Our clinicians are degree-qualified physiotherapists and registered with the HCPC, with ongoing professional development in musculoskeletal care.
How can I give feedback?
You can share feedback through the Contact page or speak to the clinic team directly.
Payment and Insurance
How do I pay for my appointment?
If you are paying for yourself, the booking page will show when payment is due. If you are using insurance, we will ask for your insurer and authorisation details.
How much does treatment cost?
Current self-pay appointment fees are shown on the booking and pricing pages.
Will private medical insurance cover treatment?
Coverage depends on your policy. Enter the insurer and authorisation details shown in your policy documents when booking.
Do I need an authorisation code before booking?
Yes. You need your insurer's authorisation reference to complete an insured booking online. If you do not have it yet, our insurance guide explains what to ask your insurer.Insurance guidance
Treatment - What to Expect
What happens at my first appointment?
Your clinician will review your history, assess movement and function, explain likely pain drivers, and agree a clear treatment plan.
What happens at follow-up appointments?
Each follow-up reviews progress, updates your plan, and focuses on treatment and rehabilitation progression.
Will every appointment include hands-on treatment?
Treatment is tailored to clinical need. Sessions may include manual therapy, exercise rehabilitation, education, or a combination.
How long are appointments?
Appointment length depends on what you book. The duration is shown before you choose a time.
What should I do between sessions?
Follow the prescribed exercise and advice plan. Consistency between sessions usually improves outcomes.
Preparing for Your Appointment
What should I wear?
Wear comfortable clothing that allows the affected area to be assessed and treated.
Do I need to bring anything?
Bring any relevant referral notes, scan reports, or insurer details if available. If not, you can still attend assessment.
Can I request a male or female physiotherapist?
Yes. Let the clinic know in advance and we will do our best to accommodate your preference.
Can I bring a child or companion?
Yes. If you need support attending your appointment, contact the clinic in advance so we can help you plan.
Bookings, Cancellations and Clinic Info
How do I change or cancel an appointment?
Use Manage appointment to view your booking and the available options to change or cancel it. If you need help, contact the clinic team.Manage appointment
What if I am running late?
Call the clinic promptly. We will advise what is still possible within your booked slot.
How do I find the clinic?
Use the Locations page for address, travel details, and map guidance.
Is parking information available?
Yes. Location-specific travel and parking guidance is available on the clinic location page.
How is my data stored?
Patient data is handled under UK GDPR and clinical confidentiality standards. Policy details are in our Policies Hub.
Get in Touch
Still need help? Contact the clinic team and we will help you decide what to do next.