Resources
Policy & Governance
Terms Conditions
These terms set out appointment, payment, and service responsibilities for patients using Nexus Physiotherapy.
Need to arrange care?
Use the booking and contact routes below for appointment and administration support.
Appointments
Appointments can be self-booked or referred, subject to clinic availability.
- Appointments are booked for the care you need
- Cancellation terms apply to all booking routes
- Late arrival may reduce treatment time
Payment and Insurance
Patients can self-fund or use approved insurance depending on policy terms.
- Payment terms are confirmed at booking
- Valid authorisation may be required for claims
- For insurance bookings, you are responsible for any excess confirmed by your insurer. An unknown excess is not treated as no excess.
- If you do not attend, or cancel within the notice period displayed before booking, a fee at the booked session price may apply after the clinic reviews the circumstances. The payment policy shows the exact fee and any applicable notice period before you confirm.
- Confirmed insurer excess and approved missed-appointment or late-cancellation fees are collected at the end of treatment. These events do not deduct an authorised treatment session.
- Pressing Book appointment accepts the payment policy displayed for that appointment. No insurance payment is collected during booking.
Patient Responsibilities
Safe care relies on accurate information and adherence to agreed plans.
- Provide relevant health and medication details
- Report material symptom changes promptly
- Follow rehabilitation advice between sessions
Need help choosing the right route?
The clinic team can guide you to the correct booking, referral, or information page.