Resources
Policy & Governance
Privacy Policy
This page explains how Nexus Physiotherapy collects, uses, and protects personal information in line with UK GDPR and the Data Protection Act 2018.
Need to arrange care?
Use the booking and contact routes below for appointment and administration support.
Information We Hold
We collect only the details needed to provide safe care and manage appointments.
- Contact and identity details from booking
- Clinical notes from assessments and treatment
- Documents you choose to share for your care
- Insurance or payment details when applicable
How Information Is Used
Data is used for treatment delivery, administration, and regulatory duties.
- Direct patient care and follow-up communication
- Keeping documents you choose to share with your care record
- Billing and approved insurer processing
- Clinical governance and safeguarding requirements
Your Rights
You can request access, correction, or other rights in line with UK data law.
- Request a copy of your records
- Ask for correction of inaccurate information
- Contact the clinic for data protection support
Need help choosing the right route?
The clinic team can guide you to the correct booking, referral, or information page.