Self-pay and claim back
Physiotherapy with a Health Shield cash plan
Arrange physiotherapy at Nexus in Plaistow as a self-paying patient, then claim under your Health Shield plan if the appointment meets its benefit rules.
You pay Nexus first. Your provider decides what your plan will reimburse.
Match both the treatment and practitioner to your plan
Health Shield asks members to check the practitioner's accepted qualifications before booking. Its receipt guidance also asks for the treatment type shown in your plan, full payment and the date treatment was received. Separate dates and amounts are needed when a receipt covers several appointments.
Before paying for your visit
- Is physiotherapy included in my membership plan?
- Does Health Shield accept my treating clinician's qualification for this treatment?
- What balance, reimbursement percentage and submission deadline apply?
Your invoice and treatment details
Keep your paid itemised invoice and ask Nexus for any missing clinician or attendance details after your visit. Make sure the document identifies you and the treatment accurately; a prepaid appointment must have taken place before you claim for it.
Keep a copy of your evidence and use your provider's secure claims service. Please do not send policy documents or payment details through a public website message.
Your appointment at Nexus
We assess your symptoms, explain the findings and agree a recovery plan. Treatment may include hands-on care and exercise, depending on what is appropriate for you.
Newham Leisure Centre, 281 Prince Regent Lane, Plaistow, London E13 8SD
Health Shield booking questions
Does Health Shield pay Nexus directly?
This page describes a Health Shield cash-plan appointment: you book and pay Nexus as self-pay, then submit your own claim. Confirm your specific scheme if you have been given a different arrangement.
Can I claim for several visits together?
Check Health Shield's rules and your remaining benefit. Its receipt guidance asks for the separate treatment dates and amounts, so keep itemised evidence for each visit.
Can the receipt be labelled as another treatment?
No. It must accurately describe the care provided. Check whether physiotherapy is covered rather than requesting a different treatment label to fit a benefit.
Ready for your appointment?
Choose self-pay when booking. Keep your plan checks and claim evidence separate from your appointment confirmation.
This is Nexus booking guidance, not confirmation of your policy benefits. Follow your provider's current terms. Compare insurance and cash-plan booking routes.