Nexus Physiotherapy · Home visits
Your first home physiotherapy visit
Know what to expect before we arrive, at your assessment and between appointments. Care is planned around your needs, your goals and your home.
Your visit starts with you
Tell your physiotherapist what has become difficult and what you would like to get back to. That might be moving around your home, managing stairs, recovering after an operation or returning to an activity you enjoy.
We discuss your symptoms, health history and care you have already received. You do not need to know your diagnosis or choose a treatment technique before the assessment.
Getting ready for your home visit
- Wear comfortable clothing that allows the movement or area you want help with to be assessed.
- Have relevant medical letters, discharge advice or an existing exercise plan available. Tell us about any instructions or restrictions from your care team.
- Keep your usual walking aid nearby if you use one. A comfortable chair and space to move are useful.
- Give the treatment address and any useful entrance, stairs, lift or parking details when arranging your visit.
Tell us before the appointment if you need help taking part, have communication or access needs, or would like a relative or carer present. We can discuss the arrangements around your care.
Assessment, treatment and a clear plan
Your assessment may include movement, strength, balance or the everyday tasks you want help with, depending on your needs. Your physiotherapist explains the findings and discusses the options with you.
Treatment can begin at the first visit where appropriate. It may include hands-on care, tailored exercises, movement practice and practical advice. The plan takes account of your existing medical or surgical guidance; further assessment or another service may be recommended when needed.
A relative or carer can join with the patient’s agreement. Arranging an appointment for another adult does not give access to their clinical records. A child’s parent or legal guardian needs to arrange the appointment and attend the visit.
A practical plan between visits
Before the appointment ends, agree the next steps and ask questions until the plan is clear. Useful things to discuss include:
- Which exercises or activities are appropriate for you, how to do them and how often to practise.
- How to fit the plan around your routine and any medical or surgical instructions you already follow.
- What progress you are working towards, what to monitor and when the plan should be reviewed.
- What to do if the plan is unclear or a movement is difficult, rather than guessing how to change it.
Follow-up needs are discussed after assessment and reviewed as your needs change. You do not need to commit to a fixed course before your first visit.
Questions and appointment changes
If you have a question about the advice or your next appointment, contact Nexus through the existing enquiry form or home-visit phone line. Explain what you need help with so the team can direct your question appropriately.
Send the team an enquiryCall 07375 088369Your home appointments
Use the secure link from your booking to check your appointment details or see the changes available for that visit. Keep the link private. If you cannot access it, contact the team for help.
Manage your home appointmentBooking, fees and insurance
Home appointments have their own fees, address checks and available times. Self-pay and eligible private medical insurance use the existing home-booking journey. For insurance, confirm that your policy covers home treatment and the treating physiotherapist; an excess or shortfall may apply.
Home-visit fees and payment optionsUsing private health insuranceCancellation and refundsQuestions before your first visit
Will I receive hands-on treatment?
Your assessment guides the treatment that is appropriate for you. Hands-on care may be part of the appointment alongside exercises, movement practice and advice; it is not automatically the right approach for every need.
Can someone stay with me during the appointment?
Yes, with your agreement. A family member or carer can listen and ask questions about an agreed plan. A child’s parent or legal guardian must attend their visit.
What if I do not understand the exercises or advice?
Ask your physiotherapist to explain the plan during the visit. If you are unsure afterwards, contact Nexus for clarification rather than guessing which exercise or change was intended.
How do I arrange another appointment?
Discuss follow-up needs with your physiotherapist. Your home patient area shows the care and booking options available to you. If no suitable option appears, contact the team; an enquiry does not reserve an appointment.
More about physiotherapy
This guide explains the Nexus visit arrangements. For general information about assessment and treatment, see the NHS overview. Individual medical or surgical advice and your agreed plan remain important.
NHS: physiotherapyExplore home physiotherapy servicesProfessional referrals or clinic care
For solicitor, case-manager or employer referrals, agree suitability, location, funding and reporting with the team first. A normal online booking does not establish an agency or employer agreement.
Clinic appointments are at Newham Leisure Centre in Plaistow. Home-area pages describe visits to an agreed address, not additional clinic branches.
Your next step
Ready for care at home?
Explore the care you need, check your visit address and choose an available appointment. Ask the team first if you are unsure about suitability.