Patient information
Quality standards and your care
Good physiotherapy involves clear communication, an assessment relevant to your needs and decisions made with you. These standards explain what you can ask about and how to raise a concern about your care at Nexus.
Know who is treating you
You can check a physiotherapist's current registration on the Health and Care Professions Council register. Our team information provides clinician details and registration links. Ask about the experience relevant to your problem; registration or a membership badge alone does not guarantee a particular result.
- Tell the clinician about relevant conditions, medication, recent surgery and changes in symptoms.
- Mention communication, accessibility or support needs before the appointment where possible.
Understand and agree to your care
Your physiotherapist should explain the assessment findings, proposed treatment, relevant risks and reasonable alternatives in a way you can understand. Ask questions before deciding. Your consent is an ongoing choice: you can decline a treatment or ask to pause or stop.
- Hands-on care, exercise and practical advice are used according to the assessment and your goals, rather than promised for every appointment.
- Ask how any home exercises should be done, what to expect and when to seek further advice.
- Check appointment, funding and cancellation information before confirming a booking.
Review progress and raise concerns
Recovery varies between people and conditions. Discuss how progress will be assessed and whether the plan needs to change. Further assessment or another service may be appropriate when needs fall outside physiotherapy or symptoms require medical review. No website description or review guarantees a cure or recovery date.
- Let your physiotherapist know if advice is unclear, symptoms change or the plan is not manageable.
- For concerns about communication, dignity, records or treatment, contact the clinic. The complaints policy explains how to raise a matter and request further review.