Resources
Policy & Governance
Complaints Policy
This page explains how to raise concerns, how complaints are reviewed, and how outcomes are communicated.
Need to arrange care?
Use the booking and contact routes below for appointment and administration support.
Raising a Concern
Concerns can be raised in person, by phone, or by email.
- Share appointment details and your concern
- State your preferred outcome if known
- Flag urgent clinical concerns immediately
Review Process
Complaints are acknowledged, investigated, and responded to.
- Administrative and clinical records are reviewed
- Relevant staff provide factual input
- A written response is issued with next steps
Escalation
If needed, we explain further review and external options.
- Request leadership review of the outcome
- Use external routes where appropriate
- Feedback is logged for quality improvement
Need help choosing the right route?
The clinic team can guide you to the correct booking, referral, or information page.