Insurance Referrals & Case Management Physiotherapy in London
We support insurer-led and case-managed physiotherapy referrals with practical clinical care and clear communication.
Capability Overview
Service Overview
Care is delivered within the agreed authorisation, with clear updates when more treatment is recommended.
Specialist Service Capabilities
Services are structured for professional referrers who need reliable communication, clear standards, and practical delivery.
Clear setup before treatment starts
Authorisation and Policy Alignment
Before treatment, we confirm the approved scope, authorisation details, and payer information to reduce delays.
Session and episode controls
Treatment Within Approved Scope
Assessment and treatment are delivered within agreed authorisation parameters, with progress monitoring at each stage.
Reliable communication through the episode
Continuation and Closure Reporting
We provide progress communication and clear episode closure information to support insurer and case records.
Service Delivery
- Referral acceptance includes authorisation and billing checks
- Treatment plans follow approved episode scope
- Progress reviewed against clinical and policy constraints
- Case closure summary provided at discharge
- Assessment and treatment within authorisation scope
- Recording of policy and authorisation details
- Communication with the relevant referrer contact
- Clear booking and next steps for patients
Governance and Referral Process
- Objective treatment records and attendance logging
- Clear notes on continuation or closure rationale
- Session count and scope alignment tracked
- Secure communication with approved contacts
- Email referral details with insurer or case reference.
- Include policy, authorisation, and approved treatment scope.
- Provide patient contact details and their preferred contact method.
- State billing and invoicing details for your organisation.
Get in Touch with the Insurance Case Management Team
For professional referrals, email your case details and our team will confirm next steps promptly.
- Patient details and contact information
- Referral reason and relevant clinical context
- Funding details and any reporting requirements
Referral inbox: info@nexusphysio.co.uk
Referral Team Contact
Need to Speak with the Team?
Contact the referral desk directly for urgent coordination or booking support.